Why Does Xfinity Have So Many Outages?

Is there an Xfinity service outage in my area?

If you’ve registered your mobile phone number for Comcast Alerts, you can text OUT to 266278 (COMCST) to check for outages in your area.

You’ll get a confirmation message that lets you know you are signed up to receive a text message update when your services are restored..

How do I get my modem back online?

To reboot your modem and your WiFi router:Unplug the power cord from the back of the modem and remove any batteries.Unplug the power cord from the WiFi router.Wait 60 seconds, and then reinsert any batteries and reconnect power to the modem.Wait at least two minutes to allow the modem to power up.More items…

How can I have WiFi but no internet?

Restart your router – it’s actually been recommended by the FBI recently. Reinitializing the connection to your ISP might help you get Internet access when connected to WiFi. Update your router firmware. Check the WAN Internet cable that plugs into the router – that might be damaged or… not plugged in.

Can the Internet go down?

No. The Internet as a whole is a collection of many independent networks controlled and maintained by different people, businesses, and governments. It’s designed to be redundant: even if one portion of the network goes down, users should still be able to access all or some of the other available networks.

How can I get xfinity to lower my bill?

How to Lower Your Xfinity BillChoose a TV package with fewer channels.Lower your internet speed.Stop going over your data cap.Get rid of rental equipment.Negotiate your monthly cost.

Why is my internet not working?

Check that Wi-Fi is turned on and you are connected. Turn Wi-Fi on. If this is not displayed, or none of the bars are filled in, you may be out of range of a Wi-Fi network. Move closer to the router, check to see if you have a stronger Wi-Fi connection, and try again.

What causes Internet outages?

The top 5 causes of internet outages are; Network Congestion: The most common issue. Network congestion is caused when there are too many people trying to access a network at one time, in a certain area. … Outages caused by congestion are more common in college dorms, public libraries, and wireless networks.

What do I do if my Xfinity WiFi isn’t working?

Troubleshoot Internet through My AccountGo to the Internet Service tab in My Account (you may be asked to sign in using your Xfinity ID and password).Scroll down to Devices. Find the modem and select Restart Modem.Select Start Troubleshooting to begin your modem restart. This can take up to seven minutes.

How do I reboot my Xfinity box?

Restart Using the Power ButtonEnsure your cables are tightly secured.Press and hold the Power button located on the front of the TV Box for 10 seconds.The TV Box should automatically restart.

What is the cheapest Xfinity package?

For those looking to pay the lowest price without worrying about what download speed they get, the Xfinity Performance Starter plan is the cheapest. At just under $50 a month, the Performance Starter plan offers 25 Mbps download speeds. That’s fast enough for one person to stream Hulu, game, and do some work from home.

Why is Xfinity Internet not working?

If you’re connected properly, rebooting your modem will often restore Internet connectivity – the easiest way to do this is by simply unplugging your cable modem for two minutes. … You can also restart your modem remotely using the Xfinity My Account app. Sign in and tap Internet and then Restart this device.

How do you fix WiFi is connected but no Internet?

Ways to fix ‘WiFi connected but no Internet’ issuesCheck your router/modem. … Check Router Lights. … Restart your Router. … Troubleshooting from your Computer. … Flush DNS Cache From Your Computer. … Proxy Server Settings. … Change the wireless mode on your Router. … Update outdated Network drivers.More items…•

Can I cancel Xfinity TV and keep Internet?

Call back to confirm the cancellation Make sure you cancelled Comcast. … If you’re just cancelling TV or phone service, but keeping internet, they won’t give you a good deal on the first call. They’ll tell you that you can only get discounts by keeping TV.

Does Comcast offer a senior discount?

Comcast does not offer any senior discounts on its monthly plans since it does offer the Internet Essentials plan that caters to seniors. But, you can also call Comcast to see what types of promotional offers are available when you are looking to get new service.

Why is my internet not working on my phone?

To do this, go to settings and tap on “Wireless Networks” or “Connections.” From there, switch on Airplane mode and turn off your phone. Wait for half a minute and then turn your mobile phone back on. Go to the same settings section and turn off Airplane mode. After that, check if your mobile data is working again.

Why does my Xfinity Internet keep disconnecting?

Sometimes your Internet may be disconnecting due to reasons that are specific to your connection only, such as: a defective cable from your modem / router to your computer. Wi-Fi hotspot strength is insufficient – you may be near the edge of the WiFi network.

How long does it take spectrum to fix an outage?

Allow at least 2 minutes to ensure that the reset is complete. Your modem’s connection lights should be solid (not blinking). Reconnect the power to your WiFi router.